When buying a diamond engagement ring, how do I determine a budget?
RPS & Co. diamond engagement rings are offered from approximately £400 to over £40,000. An RPS one-carat diamond engagement ring will be priced from approximately £4,500 to £18,000. One of our sales professional will be pleased to work within your budget.
How do I care for my diamond?
Dust, pollution and daily wear all obstruct the brilliance of a diamond and other jewels and dull the surface of the metal. RPS & Co. suggests that your ring receive periodic professional maintenance. Our trained staff will check the setting and give your ring a thorough cleaning. Between professional cleanings,RPS & Co. recommends the occasional use of a nonabrasive cleaner for diamond jewellery. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewellery with stones other than diamonds may need other care.
What makes a diamond a RPS & Co. Diamond?
RPS will only sell diamonds that are cut to proper proportions. A solitaire diamond must be rated colour "H" or better to be a RPS diamond and have a clarity rating of at least "VS2." We sell most of the solitaires with a standard International Certificate like GIA, IGI, HRD etc or an RPS printed certificate is a written assurance of quality.
How do I order RPS & Co. merchandise?
On-line: The first thing you need to do is register with us on www.rpsjewellers.com. To begin your tour of selected RPS merchandise, click on Add to cart button below the price section of every article. Choose the product category that interests you or search. After you click Purchase this Item, you will be guided through the order process.
Telephone: To place an order by phone, please call 020 8571 9448. Hours are 10:30AM to 6:30 PM Tuesday through Saturday, and 11:00AM to 6:30PM on Sunday.
The Store: We encourage you to come and visit us to experience Ram Parkash Sunderdass & Sons store in person. The location of the store is
110 The Broadway
Southall
Middlesex
UB1 1QF
How will my order be shipped?
As an introductory offer for the addresses within the U.K,delivery is absolutely free.The shipment will be sent to you through Royal Mail Special delivery service. For details on other destinations or services, please call Customer Service at 020 8571 9448.
How can I check on an order/repair I placed on Rpsjewellers.com?
To check on the status of an order/repair or verify shipment, please call 0208 571 9448. A Customer Service representative will be on hand to assist you from 10:30AM to 6:30PM Tuesday through Saturday, and 11:00AM to 6:30PM on Sunday.
Can I ship my order to a location outside of the UK?
Yes, to most of the destinations.As most of our International shipping will be done either through FedEx or Royal Mail Signed for International Delivery methods. If any of the above Organisations do not have the delivery services to any of the destinations, unfortunately we cannot send the shipment.
In the case of International deliveries, the charges are different to different destinations depending on the charges of the above organisations.
To inquire about shipments to PO boxes or areas outside the United Kingdom, please contact Customer Service at 020 8571 9448 between 10:30AM to 6:30PM Tuesday through Saturday, and 11:00AM to 6:30PM on Sunday.
How do I get an item repaired?
We repair items bought through Rpsjewellers.com. Please bring your item to the store or send your item, via an insured method, directly to: RPS & Co. Jewellers, Customer Service Department, 110 The Broadway, Southall, Middlesex, UB1 1QF. Please provide contact information and a detailed description of what is wrong with the item. You will be sent detailed information and the fee estimate after an assessment has been made.
How do I get my RPS & Co. merchandise engraved?
RPS & Co. offers both hand and machine engraving services for some precious metal Jewellery.
Merchandise may be engraved with our RPS & Co. standard type styles or in some cases with your custom design.
For more information about engraving services, please contact Customer Service at 020 8571 4451. Representatives are available 10:30AM to 6:30PM Tuesday through Saturday, and 11:00AM to 6.30PM on Sunday.
Is all RPS & Co. merchandise viewable on-line?
A limited, but comprehensive collection of RPS & Co. merchandise is viewable online. We continually add to our online merchandise collection. If you cannot locate the merchandise you are looking for, please contact our store.
